FAQs

Ordering & Payment

What payment options are available at Alfalfa New York?

    Orders from Alfalfa New York can be paid with:

  • Credit cards (Visa, MasterCard, or American Express)
  • Money Orders (denominated only in U.S. Dollars) payable to Alfalfa New York
    Please send Money Orders to:
    Alfalfa New York
    247 Centre Street, 2nd Floor
    New York, New York 10013

Will my credit card be charged immediately when I place an order?

    No. Your credit card will not be charged until your package has physically left our facility.

What’s the cutoff time for you to ship my order on the same day?

    Monday through Friday, we ship all orders on the SAME day if we receive the order before 3:00 pm EST.

Can I cancel my order?

    If your order has not been shipped, we can cancel your order. If it has been shipped, it will then become a “return.” Returns will receive a full refund, minus a $2.00 processing fee.

Can I add more items to my order after my order is already placed?

    Yes. Send us an email at customercare[at]alfalfanewyork[dot]com or call (646) 290-7271. If you contact us before 3:00pm EST, we can add or remove items from your order.

I want to send an order as a gift to someone. Can you leave out the invoice?

    Sure thing! We’ll even include a special note for you. Just let us know in the “Customer Notes” section during the checkout process.



Shipping

Does Alfalfa New York ship to my country?

    We continue to extend the list of countries we ship to. If your country is not included on our ship-to list, please email customercare[at]alfalfanewyork[dot]com and tell us your country. Ultimately, our goal is to ship to any country in the world that has a functioning postal service.

How much do you charge for shipping, and how soon will my package arrive?

    Please see our shipping information page. It details everything regarding our shipping service and policies.

What is the “Pick Up” option listed under “Delivery Method” during checkout?

    You can pick up your orders here at Alfalfa New York, if you live in or near New York City.

  • Select this shipping option and be charged nothing for shipping!
  • Please contact us to make an appointment prior to picking up your order.
  • Reach us by e-mail at customercare[at]alfalfanewyork[dot]com
  • Phone us at (646) 290-7271
  • Our address is:
    Alfalfa New York
    247 Centre Street, 2nd Floor
    New York, New York 10013

Can you send me a tracking number for my order after you’ve shipped it?

    No. We ship by United States Postal Service, and they do NOT provide a tracking service. However, we can offer a Delivery Confirmation number on packages shipped within the United States via Priority Mail, or a label number for packages shipped outside the United States via Global Priority Mail.

How will I know when you’ve shipped my order?

    After you place your order, you will receive an order confirmation email at the email address you provided in your profile. After we ship your order, you will receive a shipment confirmation e-mail. If there are any issues with your order, then we will contact you directly.



Other Questions

Do you offer Gift Certificates?

    Yes! Gift Certificates can be ordered in any amount. They are sent via email to any individual with a valid email address. The recipient of a Gift Certificate will receive an email with a Gift Certificate code redeemable only on our website. Please see our Gift Certificate page for more information.

Where is Alfalfa New York based?

    Alfalfa New York is located in SoHo in New York City. If you are in the neighborhood, please contact us customercare[at]alfalfanewyork[dot]com.